21 Dragon Court, Crofts End Road, Bristol BS5 7XX · 0117 952 0105
Data Protection Officer: Thomas Chard, Managing Director · tom@redcliffe.co.uk
Last updated: March 2026 — reflects UK GDPR, Data Protection Act 2018 and Data (Use and Access) Act 2025. This notice applies to all Redcliffe Imaging websites: redcliffe.co.uk, redcliffeprint.co.uk, custom-printed-cards.co.uk, and custom-wallpaper-printing.co.uk.
Personal Data We Collect & How We Use It
We only collect personal data that is necessary for the purposes below. We do not sell your data, share it with advertising networks, or use it for automated decision-making or profiling. Order details will not be used for marketing without your separate consent. Newsletter sign-ups use our own self-hosted platform (Sendy) — your data is never shared with third-party marketing services. You can unsubscribe at any time by clicking the link in any email or by contacting support@redcliffe.co.uk.
| Data | Purpose | Lawful Basis | Retention |
|---|---|---|---|
| Name & email address | Processing your order; order confirmations | Contract | 7 years (HMRC) |
| Delivery address & phone | Arranging delivery; order queries | Contract | 7 years (HMRC) |
| Payment details | Processed securely by our payment provider — we do not store card data | Contract | Not stored by us |
| Artwork files you upload | Producing your prints; never used for any other purpose | Contract | 90 days post-order |
| Email address (newsletter) | Monthly e-newsletter with offers, news and printing tips. Unsubscribe any time | Consent | Until you unsubscribe |
| Enquiry details | Responding to your questions and providing quotes | Legitimate interests | 3 years |
| Website usage data | Anonymised analytics via Google Analytics 4 (IP anonymised) to improve our websites. Opt out here | Legitimate interests / Consent | 26 months |
Who We Share Data With
We only share your personal data where strictly necessary. Recipients are limited to: delivery couriers (name and address only); our payment processor (card handling — we hold no card data ourselves); Google LLC (anonymised GA4 analytics); FoxyCart (order processing); Uploadcare (temporary artwork storage); and Xero (invoicing only). We do not share data with advertising networks or data brokers. Where providers operate outside the UK, we ensure appropriate safeguards — typically UK adequacy decisions or standard contractual clauses.
Your Rights
Under UK GDPR you have the right to: access the data we hold about you; correct inaccuracies; request erasure; restrict or object to processing; receive a portable copy; and withdraw consent at any time. Contact Thomas Chard at tom@redcliffe.co.uk or 0117 952 0105 — we will respond within one calendar month at no charge. If you remain unhappy, you may complain to the ICO: ico.org.uk/make-a-complaint · 0303 123 1113.
Security & Cookies
All our websites are served over HTTPS and access to personal data is restricted to staff who need it. If you have any security concerns, contact support@redcliffe.co.uk immediately.
Cookies are small text files placed on your device when you visit a website. We use four categories: strictly necessary cookies (shopping cart, file upload sessions — cannot be disabled); analytics cookies (Google Analytics 4, anonymised and aggregated — opt out here); functionality cookies (remembering your preferences); and third-party cookies set by embedded services such as Google Maps or YouTube (governed by those services’ own policies). You can manage most cookies through your browser settings — see the ICO’s guide to cookies for more detail. Disabling non-essential cookies may affect some site functionality.
Changes to This Notice
We keep this notice under regular review and will post any material changes here with an updated date. Last revised March 2026 to reflect the Data (Use and Access) Act 2025, our move from MailChimp to self-hosted Sendy, and the adoption of Google Analytics 4.